Support

SHIPPING & DELIVERY

We provide multiple delivery options for both domestic and international orders to help get your McMullin . order to you in a way that suits you best. 

LEAD TIME & DISPATCH

Arrival dates for pre-order products listed on our website are estimated only and can vary due to global supply chain, and the nature and production time of our goods. 

If any of the items on your order are on pre-order your order may be split so the in-stock item/s can be sent to you. If an item is missing it is likely your package has been separated into two shipments. If this is the case, you will receive two tracking numbers from us. Once your order has been dispatched you will receive an email with your tracking number.
 

In Stock items

• This means your item is currently in stock in our Sydney warehouse and will be dispatched by our warehouse team within 10 business days of the date your order is placed, excluding lamps. If your order includes pre-order items arriving within the same month, your order will be held until they arrive so that all items can be sent together. 
• Ceramic Lamps advertised as In Stock will be wired and dispatched within 15 business days of the date your order is placed. This is to ensure compliance with Australian Standards.
• Once dispatched, your item will be collected by our third-party courier service. As such, delivery times may vary depending on location and the courier service selected.

Pre-order items

• For pre-ordered items we are only able to notify the expected arrival date into our Australian warehouse
• Your items will be dispatched from our warehouse by the end of the month listed on the product page at the time of placing your order. For example, if you the website starts "Pre order arrival - June " than you can expect your goods to be dispatched to you by the 30th June. 
• The date the goods arrive at our warehouse is subject to change due to its reliance on many factors, sometimes resulting in unexpected delays
• As much as possible we will update you by email on any changes to the arrival date. Should you have any concerns or need to change your delivery address please email us at hello@mcmullinandco.com

DELIVERY

A street address for delivery must be provided at the time of placing the order, we are unable to deliver to a PO Box.

Should your delivery address change, it is your responsibility to let us know prior to dispatch by emailing hello@mcmullinandco.com. If your order is sent to the incorrect address and returned to McMullin, a redelivery fee may apply.

McMullin reserves the right to request extra freight contributions for remote/rural areas or for large/heavy orders. 

For items delivered by courier, delivery is deemed to be effective when the delivery company receives a signed receipt or delivery docket confirming that the goods were received. If the delivery is attempted to your address and no one is able to sign for it, then the delivery company will transfer it to a nearby depot and leave a card with a number to call to arrange a re-delivery. 
 

DISPATCH & LEAD TIME

Arrival dates for pre-order products listed on our website are estimated only and can vary due to global supply chain, and the nature and production time of our goods. 

If any of the items on your order are on pre-order your order may be split so the in-stock item/s can be sent to you. If an item is missing it is likely your package has been separated into two shipments. If this is the case, you will receive two tracking numbers from us. Once your order has been dispatched you will receive an email with your tracking number. 

In Stock items

• This means your item is currently in stock in our Sydney warehouse and will be dispatched by our warehouse team within 10 business days of the date your order is placed, excluding lamps. If your order includes pre-order items arriving within the same month, your order will be held until they arrive so that all items can be sent together. 
• Ceramic Lamps advertised as In Stock will be wired and dispatched within 15 business days of the date your order is placed. This is to ensure compliance with Australian Standards.
• Once dispatched, your item will be collected by our third-party courier service. As such, delivery times may vary depending on location and the courier service selected.

Pre-order items

• For pre-ordered items we are only able to notify the expected arrival date into our Australian warehouse
• Your items will be dispatched from our warehouse by the end of the month listed on the product page at the time of placing your order. For example, if you the website starts "Pre order arrival - June " than you can expect your goods to be dispatched to you by the 30th June. 
• The date the goods arrive at our warehouse is subject to change due to its reliance on many factors, sometimes resulting in unexpected delays
• As much as possible we will update you by email on any changes to the arrival date. Should you have any concerns or need to change your delivery address please email us at hello@mcmullinandco.com
  
  

DELIVERY

A street address for delivery must be provided at the time of placing the order, we are unable to deliver to a PO Box.

Should your delivery address change, it is your responsibility to let us know prior to dispatch by emailing hello@mcmullinandco.com. If your order is sent to the incorrect address and returned to McMullin, a redelivery fee may apply.

McMullin reserves the right to request extra freight contributions for remote/rural areas or for large/heavy orders. 

For items delivered by courier, delivery is deemed to be effective when the delivery company receives a signed receipt or delivery docket confirming that the goods were received. If the delivery is attempted to your address and no one is able to sign for it, then the delivery company will transfer it to a nearby depot and leave a card with a number to call to arrange a re-delivery. 

DOMESTIC DELIVERY OPTIONS

We are pleased to offer a range of delivery options. The size of your order or fragility of items purchased will determine the delivery options which are available to you in your area.

McMullin reserves the right to request extra freight contributions for remote/rural areas or for large/heavy orders. 

Our courier services are below:

Standard Courier Delivery

We work with Sendle and Couriers Please as delivery partners for our smaller items up to 5kg. They offer parcel tracking and service a wide range of delivery locations.

Deliveries are only available Monday to Friday and delivery time is estimated below:

Sydney, Melbourne & Brisbane Metro areas | 1-10 business days from time of dispatch

All other areas | up to 14 business days from time of dispatch

Express Courier Delivery | 1 man, delivery to ground floor

Our Express Courier Delivery is serviced by Direct Freight and is offered for most of our furniture and homewares. Their couriers will deliver direct to the ground floor of your building, but not inside your home.

Deliveries are only available Monday to Friday and delivery time is estimated below:

Delivery to Sydney Metro areas within 1-3 business days of dispatch

Delivery to Melbourne Metro areas within 1-3 business days of dispatch

Delivery to Brisbane Metro areas within 2-4 business days of dispatch

Delivery to all other areas within 7 business days of dispatch

If you think you may have trouble moving your goods inside your home alone, we recommend that you have someone available to help you carry the items into your home, unpack and install your furniture. If this isn't an option, we recommend using one of our alternative 2 man services for heavy/bulky items.

We are currently unable to offer selection of specific delivery date or time, weekend deliveries or holding stock.

Sydney Metro Hand Delivery | 1 man, delivery to door

Our Sydney Metro Hand Delivery is offered for most furniture items and homewares. Our couriers will deliver direct to the door of your home, but not inside your home.

Once your order is ready, our warehouse team will contact you to arrange a delivery date of your choosing between Monday to Friday with a delivery window of 9-5pm. The delivery time is not able to be specified.

If you think you may have trouble moving your goods inside your home alone, we recommend that you have someone available to help you carry the items into your home, unpack and install your furniture. If this isn't an option, we recommend using one of our alternative 2 man services for heavy/bulky items.

We are currently unable to offer selection of specific delivery date or time, weekend deliveries or holding stock.
 

Premium Delivery* | Sensitive Freight 2 Man Service – Metro Areas Only

We use a dedicated sensitive freight service that covers most metro areas in ACT, NSW, QLD & VIC. This is a 2-man premium service that will place the item into the room of your choice and it is the nominated service for delivery of our larger or more fragile items. Once your order has been dispatched our couriers will be in contact with you within 3 business days to provide a selection of three delivery time and date options. Delivery will take up to 10 business days once your order has been dispatched.

Please take note of the following courier guidelines:

Couriers will not collect or relocate the receiver’s household items to accommodate new products or unpack or remove any waste from the delivery residence. The access to that room must be clear and without hazards or obstacles. This is the responsibility of the receiver. Couriers will avoid using handling devices within the house/residence such as e.g. hand trolleys. However, they may be necessary in some instances.

White Glove Delivery* | Sensitive Freight 2 Man Service, Assembly & Rubbish Removal – Metro Areas Only

Our White Glove Delivery is available for most metro areas in ACT, NSW, QLD & VIC. This deluxe service includes a 2-man delivery into your home, plus also the assembly of products and rubbish removal. Once your order has been dispatched our couriers will be in contact with you within 3 business days to provide a selection of three delivery time and date options. Delivery will take up to 10 business days once your order has been dispatched.

Please take note of the following courier guidelines:

Couriers will not collect or relocate the receiver’s household items to accommodate new products or unpack or remove any waste from the delivery residence. The access to that room must be clear and without hazards or obstacles. This is the responsibility of the receiver. Couriers will avoid using handling devices within the house/residence such as e.g. hand trolleys. However, they may be necessary in some instances.


Sydney Warehouse Pick up

We offer pick up from our warehouse in Botany, NSW 2019 during our opening hours. Our team will contact you by email once your order is ready to collect, and you must be available to pick up with item within 10 business from that date. We require 24 hours notice of your intended collection day and you will need to ensure that your or your courier have suitable size vehicle for your order.

McMullin  Warehouse
15 Salisbury Street
Botany, NSW 2019

Opening Hours
Monday to Thursday | 9.00am to 4.00pm
Friday | 9.30am to 3.30pm

Please note, if you are unable to collect your item within 10 business days, we will not be able to hold the stock and your order will be placed on backorder.

Pallet Shipping
Our pallet shipping service is available for trade or wholesale customers. We use this service for large orders which require delivery on a pallet. Please contact trade@mcmullinandco.com to enquire about this service.

*Exclusions may apply to some regional or remote areas. Please contact our team if this applies to you.

INTERNATIONAL DELIVERY

Standard Delivery | DHL Express | 1 man, delivery to ground floor

We work with DHL Express for International shipping and our website will calculate a quote for this through the checkout process for most smaller products. Due to the fragile nature of our mirrors and other selected products we are unable to ship these internationally. For oversize items such as bedheads please contact us at hello@mcmullinandco.com for a shipping quote.

DHL Express couriers will deliver Monday to Friday, direct to the ground floor of your building but not inside your home.

Delivery time is estimated at 7-10 business days from the date of dispatch.

If you think you may have trouble moving your goods inside your home alone, we recommend that you have someone available to help you carry the items into your home, unpack and install your furniture. If this isn't an option, we recommend using one of our alternative 2 man services for heavy/bulky items.

We are currently unable to offer selection of specific delivery date or time, weekend deliveries or holding stock.

Freight Forwarder

You are welcome to arrange your own freight carrier and our team will prepare your order for collection. Please contact us at hello@mcmullinandco.com to arrange this.

New Zealand - Stockist

For our customers from New Zealand, we encourage you to order through our stockist A&C Homestore.