Support

RETURNS & EXCHANGE POLICY (excludes Custom Made orders)

Change of mind | Returns*^

We want you to love your purchase, so if you're not completely happy, you may return your product within 14 days of purchase in exchange for a store credit for the value of the product only.

The product must be provided in unused condition with all the original packaging. We will not accept any returns without it's original packaging. 

Change of mind | Order Cancellations*^

If you have placed an order and would like to cancel, we can provide a full store credit or exchange to another item. We cannot cancel or amend an order that has already been dispatched from our warehouse.

*We will not accept any returns for orders shipped internationally 

^ Items purchased during a promotion or warehouse sale are a final sale. No exchanges or returns of sale items are accepted at any time.

STORE CREDIT

Cancellation and expiry of Store Credit is per below;

(a) Store Credit is valid for twenty four (24) months after the date it is issued.

(b) Any balance remaining on the Store Credit after its expiry will be forfeited and will automatically become the property of McMullin & co.

PRICING & PROMOTIONAL PERIODS

All prices listed on our website are subject to change

If your order was placed within 24 hours of a reduction to the retail price, and you contact us within 24 hours, we will honour the discounted price and apply the difference as a store credit to your account. 

If your order was placed within 24 hours of the start of a promotional period, and you contact us within 24 hours, we will honour the promotional price and apply the difference as a store credit to your account. 

We are unable to make any price adjustments for orders made outside of the 24 hour period.

We cannot amend the prices of products that have already been dispatched from our warehouse.